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Selling

Here at My Desert Rose we work on a consignment basis. What this means is that you get paid as each item sells.

We pride ourselves on having a carefully curated collection so we will only accept what we love. If you believe you have something we will love, you can tell us about them in 3 different ways:

1. Fill in our very easy online form

2. Email us at sales@mydesertrose.co.za.

3. Whatsapp us on +27 (0)64 872 3303

If you choose to email or Whatsapp us please send the following for each item:  

          - brand name 

          - at least 2 clear photos of the front and back

          - a photo of the authentication code if there is one

          - it's condition, detailing any flaws or damage

          - if the item is vintage

         - if you have any original packaging

        - the original retail price (if known)

        - specific details of any alterations that have been done to the garment.


Once we have received all the information we need we will review your items and get back to you within 48 hours. If we accept your items we will then arrange for our preferred courier company to come and collect your items when it is convenient for you. The cost of this collection is covered by us.

Consignment means that, instead of us buying your items from you and then selling them in our store with a mark-up, we market and sell the items on your behalf. When the item sells, we make our money by taking a percentage (only 35%) of the price it sold for. By working this way, we’re incentivised to sell your items quickly at a fair price. 

We accept a very wide range of luxury designer brands, from the really big names to the lesser-known treasures.

We accept women's, men's and kid's from the following categories:

- Clothing

- Shoes

- Bags

- Accessories

- Jewellery

- Watches

- Vintage

If you are not sure if a brand meets our requirements please contact us and ask. We love finding out about new designer brands we didn't even know about!

We will only accept and sell items that are AUTHENTIC and meet one of the below conditions:

* Never worn, With Tags
An item which has never been worn and still has the original purchase hangtags on it.

* Never worn, without tags
An item which has never been worn and shows no defects or alterations.

* Excellent Condition
An item which has been only lightly used and extremely well maintained. It can show signs of prior use, or storage, with very minor imperfections and wear.

* Good Condition
An item which has been worn and well maintained. Some signs of use and visible imperfections.

* Fair Condition
An item that has been worn frequently and shows imperfections such as discolouration, surface scratches or slight abrasions.

We will NOT accept an item with any of the following imperfections:

Apparel:
- Holes larger than a pin-size
- Stains bigger than a 10c coin
- Missing or broken buttons or zips
- Splitting seams
- Non-professional alterations
- Noticeable tears
- Heavy pilling
- Permanent odour

Shoes:
- Broken buckles or zips
- Missing laces
- Heavy scuffing
- Prominent discolouration

Leather Goods:
- Broken buckles, zips, buttons or press-studs
- Heavy scuffing or scratching
- Prominent discolouration or fading
- Rips, tears, or splitting seams

Sunglasses:
- Cracked frames
- Excessive scratching on the lenses
- Broken or missing pieces

We will NOT accept:
- High street brands (e.g. Zara, H&M, Woolworths, Mr. Price, Truworths, Topshop etc.)
- Clothing without a brand label stitched inside the item, unless you can show us it is bespoke luxury.
- Homemade items
- Used lingerie or Swimwear (Note: all lingerie and swimwear must still have its swing tag attached to prove it is new).

* Please ensure all items are washed or dry cleaned before collection. We hold the right to return any items received that do not meet the above quality standards. There will be an admin charge of R500.00 if an item needs to be returned for these reasons, and you will be liable for the courier costs.  

You are able to tell us how much you would like to sell your item for. We will however advise you if we believe you are over, or under, pricing your item. This advice will come from many years of experience and current research in the industry.

If you do not specified a price you would like to sell your item for we will recommened the best selling price based on brand, age, retail price, condition, and demand.

Once we have recieved your item(s) we will send you a detailed breakdown of your inventory, including the following, for your approval;

      - recommended selling price,

      - estimated purchase price,

      - our commission.

We will never sell your item for less than the price we have mutually agreed upon.

We take a 35% commission, with a minimum commission charge of R500, for every item.

A lower commission can be negotiated on an item by item basis for very high value items. (Birkin bags, fine jewellery and watches etc.)

Our commission covers;

      - the collection of your items,

      - authentication

      - professional styling and photography,

      - marketing,

      - packaging,

      - insurance,

      - business admin.

We will let you know at the end of each week/month (your choice) of the sale of your item(s). Your payment will be processed and paid to you via EFT at the same time we inform you of the sales.

Every item we recieve is professionally authenticated. If we receive an item that is a replica/fake we will return it to you at your own cost as well as charge an admin fee of R500 per item.

This admin fee is also applicable to items received that have not been approved or do not meet our quality/brand standards.

We will list your items for 6 months. If it has not sold by this time we will evaluate the reasons why this might be; e.g. it is a summer item listed during winter. If we believe it might sell at a later stage we will be happy to keep your item longer. However, if for some reason we are not able to sell an item we can return it to you free of charge or you can elect for it to be donated.   

We are liable for each item from the time it is received until it is sold. If anything happens to your beloved item, we will pay you the selling price agreed upon on your inventory list.

We are not liable for any items that are received in a different condition to the photographs and description first provided. If this is the case, we will return the item to you with an admin charge of R500.00. The couier cost for the return will be for your account.

Buying

No, we are a purely online store.

As we have such a wide range of sizes from all over the world, we convert all sizes to the equivilant international standard size (XS, S, M, L).

We detail both the international size and the label size of the item on all product pages for your comparison. We also detail the measurements of every item so you can ensure it will fit.

Please refer to our detailed size guide to find your size.

Domestic Shipping:
All purchases are couriered on Standard Delivery which takes 2-3 working days from the date of collection. This is charged at a standard rate of R130.00.

International Shipping:
If you require international shipping please email us at sales@mydesertrose.co.za and we provide you with a quote and estimated delivery time for shipping. 

Please note that some items may not be eligible for international shipping. It will be stated within the product description if an item is not eligible for international shipping. 

For more information please see  Shipping Information.

As soon as your purchase is shipped we will send you an email notification with your tracking number and a link to track your item.

All items may be returned to My Desert Rose for an exchange or store credit. Returns must be made within 14 days of purchase.

The item(s) you wish to return must be in the same condition that you received it in – unworn, in its original packaging, and with all labels attached. Unfortunately, swimwear is not exchangeable under any circumstances. 

All items discounted, purchased on sale or using a promotional code are final sale and cannot be returned or exchanged.

Returns are NOT accepted on International orders.

Please see our Returns Policy for more information.

You can only change your shipping address if your order has not been dispatched yet. If you need to amend your address please contact us at sales@mydesertrose.co.za.

We accept the following:

- Visa
- MasterCard
- Instant EFT
- Snapscan
- Mobicred

All payments are processed through PayFast.

At My Desert Rose it is our top priority to ensure that every item we list is 100% authentic. Our in-house team of luxury brand experts inspect each item in depth before listing it on My Desert Rose. This is how we can promise you that you will only ever buy 100% authentic luxury from us.

If we ever have even the smallest doubt about an item's authenticity we will not sell it and it will be returned to the consignor immediately. 

Some of our items, mainly our vintage items, are bespoke luxury. We will make this very clear in the product description so you always have complete transparency on the item you are purchasing. 

We value authenticity so highly that if you can prove that a product you have purchased from us is fake or counterfeit we will fully refund you for that purchase (including delivery costs).

If you have any questions on our authenticity guarantee or would like more information on how we authenticate each item please email us at info@mydesertrose.co.za.

My Account

This heart icon allows you to add an item to your Wishlist.

To create a Wishlist you will first need to create an account with My Desert Rose. Once you have an account and you are logged in you will be able to click the heart icon above items you like and they will be saved to your Wishlist.

To view your Wishlist simply click My Account in the top righthand corner and select 'View Profile'. Here you will see your Wishlist.

If you have signed up for email notifications you will get notified when any of your Wishlist items go on sale or the price gets reduced.

We are very sad to see you go! But, there are many ways you can unsubscribe from our newsletter.

1. Click the 'Unsubscribe' link that can be found at the bottom of every newsletter you receive.

2. Log into your account and go to 'Edit My Profile'. At the bottom of the page uncheck the box next to Subscribe For Newsletter.

3. Email us at info@mydesertrose.co.za requesting to unsubscribe from our mailing list.